body.public-page { background-color: #f4f6f9; }
.card { box-shadow: 0 1px 3px rgba(0,0,0,0.08); border: none; }
.badge { font-size: 0.85em; }
.navbar-brand { font-weight: 600; }
.ticket-timeline .reply-box { border-left: 3px solid #0d6efd; padding-left: 12px; margin-bottom: 15px; background:#fff; padding:12px 15px; border-radius:4px; }
.reply-box.staff { border-left-color: #198754; }
.public-page .jumbotron { background:#fff; }