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Service Management: Operations,Strategy Information Technology

Fitz Simmons, James A

Service Management: Operations,Strategy Information Technology - 5th - Boston Mass McGraw-Hill/ Irwin 2006 - 587 Pages 27cm

ISBN: 0071244409

Subjects--Topical Terms: --Service Industries

LC Class. No.: HD9980.5.F562s 2006 / 001127

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