Services Management: Operations, strategy, and information technology
FITZ SIMMONS, James A.
Services Management: Operations, strategy, and information technology - 2nd Edition - Boston McGraw-Hill 1998 - p, cm
0070217602
--Services Industries -- Management
HD9980.5.F549 1998 / 001155
Services Management: Operations, strategy, and information technology - 2nd Edition - Boston McGraw-Hill 1998 - p, cm
0070217602
--Services Industries -- Management
HD9980.5.F549 1998 / 001155