TY  - BOOK
AU  - 
TI  - Customer relationship management: a strategic imperative in the world of e-business
SN  - 0471644099
AV  - HF5415.5 .B879c 2000 000164
PY  - 2000///
CY  - Toronto
PB  - John Wiley & Sons Ltd
KW  - Customer relations -- management
ER  -