TY  - BOOK
AU  - 
TI  - SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY
SN  - 9781260092424
AV  - HD9980.5.F562s 2019 97426/003974
PY  - 2019///
CY  - NEW YORK
PB  - McGraw Hill
N1  - INCLUDES INDEX
ER  -