TY  - BOOK
AU  - 
TI  - Customer Service,: A Practical Approach
SN  - 9781292040356
AV  - HF5415.H313c 2014 
PY  - 2014///
CY  - Harlow, England
PB  - Pearson
KW  - customer service
N1  - includes index
ER  -