| 000 | 00434nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 161215b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780071315920 | ||
| 040 | _aSidma Library | ||
| 050 |
_aHF5415.5L83 2012 _b001722 |
||
| 100 | _dLUCAS, Robert W | ||
| 245 | _aCustomer Service Skills For Success | ||
| 250 | _a5th Edition | ||
| 260 |
_aNew York _bMc-Graw Hill _c2012 |
||
| 300 |
_a394 Pages _b25cm |
||
| 650 | _2- | ||
| 942 | _2lcc | ||
| 999 |
_c1559 _d1559 |
||