| 000 | 00525nam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 170215b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0471644099 | ||
| 040 | _aSIDMA Library | ||
| 050 |
_aHF5415.5 .B879c 2000 _b000164 |
||
| 100 | _dBROWN, Stanley A. | ||
| 245 | _aCustomer relationship management: a strategic imperative in the world of e-business | ||
| 260 |
_aToronto _bJohn Wiley & Sons Ltd _c2000 |
||
| 300 | _a345p, 24cm | ||
| 650 |
_2Customer relations -- management _zCustomer relations -- management |
||
| 942 | _2lcc | ||
| 999 |
_c2165 _d2165 |
||