000 00529nam a22001697a 4500
008 170302b xxu||||| |||| 00| 0 eng d
020 _a0070217602
040 _aSidma Library
050 _aHD9980.5.F549 1998
_b001155
100 _dFITZ SIMMONS, James A.
245 _aServices Management: Operations, strategy, and information technology
250 _a2nd Edition
260 _aBoston
_bMcGraw-Hill
_c1998
300 _ap, cm
650 _2Services Industries -- Management
_zServices Industries -- Management
942 _2lcc
999 _c2763
_d2763