000 00449nam a22001697a 4500
008 190314b xxu||||| |||| 00| 0 eng d
020 _a9781292040356
050 _aHF5415.H313c 2014
100 _dHARRIS, Elaine K
245 _aCustomer Service,: A Practical Approach
250 _a6th Edition
260 _aHarlow, England
_bPearson
_c2014
300 _a28cm, 194pages
521 _aincludes index
650 _2customer service
942 _2lcc
999 _c3243
_d3243